Our Refund Policy

Merchandise may be refunded or exchanged under the following conditions:

  • the original receipt must be presented for all refunds or exchanges within 30 days of purchase
  • the return must be completed using the original method of payment & card
  • merchandise must be returned intact, unused and in its original packaging.
  • all custom orders (ex. liners, spa covers, non-stock items, etc.) and sale items are final sale
  • absolutely no refunds on any pool & spa chemicals
  • absolutely no refunds on electrical items
  • gift certificates are non-refundable and have no cash value  
  • Personalized or other customized product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchased